Should I use conversational search when running enterprise search to improve information retention?
Asked a year ago
I've been looking for ways to improve my business's customer service process. I'm looking into enterprise search to assist me in retrieving important customer documents from my database. I want my customer service representatives to be able to quickly and easily find the information they require to provide excellent customer service. Is it wise to invest in an enterprise search tool that supports natural language searches?
Abeeha Qasmi
Monday, November 14, 2022
Conversational search provides contextual results and is excellent for providing relevant information that users need. It is a feature that allows users to search for content using natural language. Additionally, conversational search is not just for finding data; it can also be used to build a relationship with your customers by giving them a better experience than other forms of search. So, to conclude, it would be the right choice to invest in an enterprise search using the conversational strategy to improve information retention.
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