Knowledge Management Matrix: 4 Steps to Improve Team Performance

Marcel Deer - Writer for Unleash
By Marcel Deer
Davor Štefanović - Editor for Unleash
Edited by Davor Štefanović

Updated May 18, 2023.

Knowledge Management Matrix

A knowledge management matrix helps organizations assess their knowledge assets. It can be used to develop an awareness of any skills shortages, enhance operational proficiency, and boost overall performance. The matrix comprises four quadrants (internal, external, institutional, and individual), each representing a different kind of knowledge.

To foster a successful knowledge management system, companies should create a learning and growth-oriented atmosphere that motivates employees to share their findings. This will ultimately benefit the overall workforce by providing access to valuable resources. Here are four steps to successfully implement and maintain a knowledge management matrix:

1. Encourage Collaboration

No matter what knowledge management methods you have, employees may keep their most important insights to themselves if your team's atmosphere does not promote collaboration and knowledge-sharing. In competitive work settings, people attempt to outdo one another—often causing a lack of trust and communication between employees.

To circumvent this issue and allow for the free exchange of ideas among staff members, organizations should cultivate an environment that builds camaraderie and encourages collaboration. This will allow everyone to feel comfortable enough to share valuable information.

2. Prioritize Important Information

Effective knowledge management requires a focus on sharing meaningful information that can boost productivity and innovation. It's essential to prioritize information that is critical for achieving your organization's goals, such as knowledge related to product development, distribution, and customer service operations. By doing so, you can help employees work more efficiently and better serve customers.

NOTE: You will have the opportunity to fill in the gaps with non-priority information later. This allows your team to focus on the information that is most critical for success while still leaving room for additional knowledge to be added to the system over time.

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3. Identify the Experts in Your Organization

In today's rapidly evolving workplace, knowledge management is no longer just about storing data—it's about creating an environment of continuous learning. Identifying the experts within your organization and tapping into their insights can be a powerful way to manage knowledge.

An efficient knowledge management matrix allows experts from different departments to come together and share their experiences in an organized manner. By periodically conducting surveys or interviews with these experts via the matrix, you can better understand their knowledge base and enrich institutional knowledge. Experts can also submit reports or articles that capture the latest insights on relevant topics, allowing your organization to keep up with industry trends.

✶ Search might be the missing element in your internal knowledge base software

4. Find the Right Tools

Effective knowledge management requires finding the right tools to help your team capture, store, and share institutional knowledge. However, this can be challenging, especially if the size and needs of your organization change over time. To maximize the benefits of knowledge management, you need to be adaptable and willing to try different tools to determine which are the best fit for the needs of your business.


If you find that the tools you are using are not a great fit, don't hesitate to change. The success of your knowledge management system depends on your team's ability to effectively use the tools available to them.

One popular knowledge management tool is Confluence, a digital workspace for teams to exchange knowledge. It's great for document management and makes it easy to collaborate on projects. However, it only reaches its full potential when you make use of third-party integrations like Unleash. Put simply, Confluence search sucks as a lot of its search functions are not in the main navigation menu, and users need to perform complex workarounds to actually use it.

Streamline Productivity and Improve Performance with Unleash

By embracing a knowledge management approach, companies can leverage the expertise of their employees and teams to increase efficiency by disseminating crucial information. However, finding and organizing that information can be challenging. This is where enterprise search tools with third-party integrations like Unleash come in.

Unleash can help you consolidate all your organization's knowledge into one place, making it easier to manage and access. In addition, you'll be able to customize your search and even set up personalized search rules. By taking advantage of these features, you can improve team performance, streamline productivity, and help your organization achieve its goals.

Unleash AI Search App

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