What are the common metrics used in knowledge management?

Asked 2 years ago

I have very limited knowledge on the metrics used in knowledge management. What are the most common metrics used in knowledge management?

Sam Randolph

Tuesday, May 24, 2022

There are a variety of metrics used in knowledge management, but some of the most common include:

  1. The number of new ideas generated.
  2. The number of ideas implemented.
  3. The amount of time saved through process improvements.
  4. The number of customer complaints that have been resolved.
  5. The number of employees trained.
  6. The percentage of employees with the required knowledge for their role.

These metrics can help organizations track their knowledge management progress and identify areas where improvements are needed.

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