Are data silos harmful to a business?

Yes, it is true. When data are stored and isolated, information flow is not seamless and this can be harmful in the following ways:

1. Management won't have enough data to make informed decisions

2. Data of customers will be inconsistent, for example, the data of a customer may be correct with the sales team, but the customer care representative team may not have updated their data of that customer. This makes it harder for the customer care team to assist that customer.

3. Sometimes, data silos occur as a result of negative competition between different departments in the organisation.

4. Lastly, it takes resources to clear out data silos.