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Focus on growth instead of manual tasks

Get instant answers to any business challenge using your company’s knowledge and real-time web data.
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Customize Unleash assistants for fit your exact needs

Built for everyone - from no-code users to technical builders
Create specialized assistants in minutes
Customize assistants for specific topics, define their behavior with prompts, and connect your desired knowledge sources all without writing a line of code.
Connect your internal tools seamlessly
Enable Unleash to provide answers using your in-house built tools and APIs.

Replace between LLMs instantly
Access GPT, Claude and Gemini from one platform. Each model excels at different tasks, choose the right one for each job.
Combine company and web knowledge in one place
Get comprehensive answers that combine your company’s proprietary data with up-to-date web information.
Unleash is recognized as an industry leader in enterprise AI search - the foundation of successful agentic AI projects.
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Every team wins with Unleash AI assistants

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FAQs

What is Unleash AI Assistant?
Unleash AI Assistant is an enterprise-grade conversational AI platform that helps employees get instant answers by searching across your company’s knowledge bases, tools, and the web. You can create customized assistants for specific teams, use cases, or workflows, all without coding.
Who can use Unleash AI Assistant?
Everyone can use Unleash AI Assistant. It’s designed for both technical and non-technical users. No-code users can create and customize assistants through an intuitive interface, while developers and builders can integrate custom tools, APIs, and advanced workflows. End users simply ask questions in natural language and get instant answers.
What knowledge sources can Unleash connect to?
Unleash connects to both internal and external knowledge sources. For internal sources, it integrates with Confluence, SharePoint, Google Drive, Notion, Slack, CRM systems, databases, custom APIs, and more. It also accesses external sources like real-time web search, public documentation, and industry resources. You can combine internal company data with external web knowledge for comprehensive answers.
Which AI models does Unleash support?
Unleash provides access to all leading LLMs from a single platform, including OpenAI models like GPT-4, GPT-4 Turbo, and GPT-3.5, Anthropic’s Claude 3.5 Sonnet and Claude 3 Opus, Google’s Gemini Pro and Gemini Ultra, and more. You can switch between models instantly based on your specific needs without requiring separate subscriptions or integrations.
How easy is it to customize an assistant?
Creating a customized assistant is very easy and takes just minutes. You choose a template or start from scratch, define the assistant’s purpose and behavior with simple prompts, connect relevant knowledge sources with a click, set permissions and sharing options, then launch and iterate based on feedback. No coding is required, though developers can add advanced customizations if needed.
Is my company data secure?
Absolutely. Unleash is built with enterprise-grade security and is SOC 2 Type II certified. All data is encrypted at rest and in transit, and role-based access control ensures users only see data they’re authorized to access. We never train models on your proprietary data, maintain compliance with GDPR, CCPA, and industry-specific regulations, and offer on-premise deployment options.
Can I track usage and ROI?
Yes, Unleash provides comprehensive analytics including query volume and user engagement metrics, the most common questions and knowledge gaps, response accuracy and user satisfaction ratings, time saved versus manual research, and adoption rates by team and department.
How long does implementation take?
Most organizations are up and running within days. Basic setup connecting core knowledge sources takes 1-2 days, creating team-specific customized assistants takes 1-2 weeks, and advanced integrations with custom tools and workflows take 2-4 weeks. We provide dedicated onboarding support to ensure smooth deployment.
Can assistants take actions, or just answer questions?
Unleash assistants can do both. They answer questions by searching across knowledge sources, take actions like creating tickets, updating CRM records, scheduling meetings, or triggering workflows, provide guidance with step-by-step instructions, and generate content like emails, reports, or summaries. The level of automation depends on your configuration and connected tools.
Can I share assistants with my team?
Yes, assistants can be configured as private for just you, team-specific and shared with your department, company-wide and available to all employees, or external and shared with customers or partners with appropriate permissions. You control who has access and what data each assistant can retrieve.
How does Unleash stay up-to-date with our changing data?
Unleash automatically syncs with your connected knowledge sources through real-time sync for critical systems, scheduled updates at hourly, daily, or custom intervals, webhook triggers for instant updates when data changes, and manual refresh options when needed. Your assistants always have access to the latest information.
What does Unleash cost?
Pricing is customized based on your organization’s size and needs. Factors include the number of users, knowledge sources and integrations, LLM usage and model selection, and support level and SLAs. Contact our sales team for a personalized quote and demo.
How is Unleash different from ChatGPT or other AI tools?
Unlike generic AI tools, Unleash is purpose-built for enterprises. It searches your company’s knowledge rather than just public information, provides enterprise-grade security and access controls, offers access to all leading LLMs from one platform, allows you to create specialized assistants for specific workflows, connects with your existing tools and systems, and grounds answers in your actual data sources to prevent hallucinations.
What support do you offer?
We provide comprehensive support including a dedicated implementation team for onboarding, live training sessions and self-service resources, technical support via email, chat, and phone based on your plan, regular check-ins and optimization guidance from customer success teams, and access to our user community and best practices.
Can I try Unleash before committing?
Yes, we offer a free demo where you can see Unleash in action with your use cases, a pilot program to test with a small team before company-wide rollout, and proof of concept opportunities to validate ROI with your actual data. Schedule a demo to get started.
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Quickly pinpoint answers to close tickets more effectively
Unleash leverages company knowledge within the Zendesk Suite, empowering agents with the ability to swiftly generate answers, resulting in faster ticket resolutions and improved customer satisfaction.
Empower decisions with
AI-enhanced insights
Provide agents in real time with Unleash's AI-driven recommendations, offering context-based articles, tickets, and more.
Convert tickets into knowledge
Got a ticket and there is no good answer in your knowledge base? Create a knowledge card with an answer so the bot can draw from it for future questions on the same topic.
Search and sharing simplified
Stay within Zendesk while seamlessly searching across company information with Unleash Spotlight-style Launcher and app, so you have what you need to close cases faster.